Operations Manager

Under the supervision of the Executive Director, the Operations Manager provides general accounting, human resources, and operations support for the organization. The role serves as a primary liaison to vendors, suppliers, and building management while also serving as a coordinator for board meetings and special events.

Salary Range: $55,000–$60,000
FLSA Status: Exempt, Full-time
Reports to: Executive Director
Working Conditions: Hybrid
Supervisory Responsibilities: None

Duties/Responsibilities

Accounting, HR, and Operations Support
• Liaises with MH’s accounting vendor(s) to maintain strong internal controls, bookkeeping, and adherence to Generally Accepted Accounting Principles (GAAP)
• Provides recruitment and onboarding support for HR matters, including serving as a backup for payroll processing
• Liaises with the building’s facilities management team by managing office access (key distribution), reporting repairs, and training on workspace amenities
• Liaises with the IT consultants, identifies and reports tech issues, provides initial troubleshooting support, reviews IT-related policies and capital budget needs annually
• Monitors and maintains office space, equipment, supplies, and both digital and physical filing spaces
• Interfaces, tracks, and manages relationships with multiple MH vendors and service providers

Board Relations Support
• Oversees the logistics of board meetings (e.g., venue, food, guests, tech, materials, etc.)
• Maintains board membership materials and manages travel for board meetings, when necessary
• Updates the National Endowment for the Humanities memberships and the Federation mailing lists

Required Skills/Abilities

• Strong problem-solving skills
• Excellent verbal and written communication skills
• Proficient with Microsoft Office Suite or related software
• Proficient with Google Drive and other collaboration workspaces
• Experience with collaboration platforms such as Asana and Slack
• Ability to manage confidential information with tact and discretion
• Ability to establish and maintain collaborative relationships with vendors and stakeholders
• A basic understanding of Racial Equity and how it relates to the role

Education and Experience

• A high school diploma or equivalent
• A minimum of 3 years (36 months) work experience in an administrative or client support role
• Effective project and time management skills
• Proficiency with Microsoft Office Suite and spreadsheet tool
• Ability to perform accounting duties and utilize QuickBooks effectively
• Excellent organizational skills and attention to detail

Preferred Attributes and Qualities

• Skilled in examining and re-engineering operations and procedures
• Adaptable to change
• A high standard for customer service
• Experience with Canva a plus
• Dependability and timeliness

Working Conditions and Physical Requirements

• Expected to work onsite at least 2 days per work week
• Prolonged periods of sitting and working on a computer
• Must be able to lift 15 pounds at times

Additional Details

No one candidate will be perfect for this job. The skills and experience needed to be successful in this job exist on a spectrum. Frequently cited statistics show that candidates with disabilities, BIPOC candidates, women, and members of marginalized and/or systematically excluded groups apply to jobs only if they meet 100% of the qualifications. Maryland Humanities is happy to leave that statistic in the past. No one ever meets 100% of the qualifications. Please just apply.

What we are offering

• The annual salary for this position is $55,000–$60,000.
• Employees are eligible for employer-provided health and dental insurance coverage (two plans offered, including one 100% employer paid), flex benefits, retirement (including a 4% employer contribution), monthly stipend to offset parking and/or work-from-home expenses, and annual funding for professional development.
• We have 21 days of vacation per year and 12 days of sick leave per year as well as access to advance and donated leave if needed
• Each employee has 15 paid holidays and 2 floating holidays. Access to holiday exchange (i.e. observing Eid Al-Adha instead of Christmas)
• We offer a sabbatical with up to 6 weeks after five years of service and up to 10 weeks after 10 or more years of service.
• We offer Extended Family and Medical Leave of 12 weeks with additional eligibility for 4 weeks of a gradual return to work
• We traditionally close the offices at the end of the year, Dec 24–Jan 1.

Maryland Humanities’ staff have established shared working values, linked here.

What to expect

Step one: All submissions will be reviewed and the initial candidate pool will be formed. Not all submissions will make it into the candidate pool. Once the pool of candidates is established, a brief phone interview will be set up with the Executive Director.

Step two: Remaining candidates will take part in an interview with members of the Maryland Humanities Team via Zoom or in-person depending on the state of the pandemic, and the comfort level of everyone involved. The final candidate will be selected after this interview.

Step Three: Selection and placement of the final candidate. Placement for this position is anticipated to occur in June 2022. Once the final candidate has accepted their offer of employment, all other applicants will be notified of their status.

To Apply: Please prepare the following materials: cover letter and résumé via email to hr@mdhumanities.org with the subject line as “Operations Manager;” no phone calls please. For best consideration, applications are due by April 29. Search will remain open until filled.

Maryland Humanities is an equal opportunity employer. It is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, all terms and conditions of employment will be carried out without regard to race, creed, color, religion, gender, sexual orientation, nationality, marital status, age, or disability. Maryland Humanities will not tolerate acts deemed to constitute discrimination or harassment based on gender, sexual orientation, race, creed, color, religion, national origin, marital status, age, disability, or any other characteristic protected by law.

Maryland Humanities is a statewide, educational nonprofit organization that creates and supports bold experiences that explore and elevate our shared stories to connect people, enhance lives, and enrich communities.
Maryland Humanities
108 West Centre Street
Baltimore, Maryland 21201-4565
(410) 685-0095
(410) 685-0795 fax
info@mdhumanities.org
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